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Provincial Communications Centres

PCC Provincial Communications Operators - Answering the call… making a difference

Communications Operators play a vital role in ensuring that the right response is dispatched to whatever emergency situation arises. This challenging job is one of many performed by the more than 2,800 civilian members of the Ontario Provincial Police (OPP).

New employees are usually hired on a contract basis with the possibility of future full time (permanent) employment. Some of our vacancies are designated bilingual positions; the OPP is looking for qualified, bilingual (English and French) candidates.

The OPP's five Provincial Communications Centres (PCC) provide telecommunications services including dispatch, 9-1-1 and administrative call taking to communities throughout Ontario. These centres operate on a 24/7 basis and employees work shifts which can vary anywhere from 8-to-10-to-12 hours in length.

 Provincial Communications Operators - "We Are On Every Call"

  • Would you like to work in a calm, organized environment with sophisticated tools and technology at your fingertips?
  • Can you respond to calls for assistance, often made in urgent circumstances, in a professional and caring manner?
  • Are you proficient at keeping track of information, geographical locations and details while multi-tasking?
  • Do you have the schedule and stamina that will allow you to work shifts in a 24/7 working environment?
  • Do you like working as part of a dynamic team?
  • Will members of the public, police officers and emergency personnel be able to count on you in stressful situations?
PCC Video
Click here to hear directly from OPP Communications
Operators about the job that they do.
PCC Video
Click here to view the video
– Provincial Communications Centres.

What do I need to know about applying for a position?

Candidates undergo a pre-hire testing process that begins with a computerized multi-tasking exercise. Candidates who are successful at this stage then proceed to a panel interview. Those who are successful at the interview stage must then undergo a full OPP background security investigation. For designated positions, successful bilingual applicants are tested with the French Language Proficiency Evaluation in accordance with the standards set by the Government of Ontario.
The pre-hire computerized test is designed to measure the candidate's abilities in areas such as:

  • Basic computer skills and keyboarding skills
  • Basic understanding and utilization of Microsoft Word
  • Communication skills both oral and written
  • Geographic knowledge
  • Listening skills
  • Memory retention
  • Multi-tasking skills
  • Stress management

How do I apply for a position in a Communications Centre?
Interested applicants should submit a resume and cover letter and forward it: "Attention - Unit Commander" of the OPP Communications Centre in the location of interest.

Provincial Communications Centres (PCC):

Information regarding civilian government jobs that are open to the public is listed on the Internet site: www.gojobs.gov.on.ca. These positions may also be advertised in local newspapers.