OPP Service Commitments
Our Program Services:
We will publish an Annual Report that demonstrates our ability to deliver on our four priorities - Public Safety, Relationships, Workforce and Effectiveness - in an increasingly complex and challenging policing environment.
Our Common Service Standards:
We will measure
and report back on our commitment to meet OPS Common Service Standards. We
will endeavor to:
- Answer phone calls before the fourth ring, and forward our phones when we are unavailable.
- Not redirect you call more than once.
- Return your call within one business day.
- Respond to your mail, fax or email with 15 business days of receiving it.
Telephone Service Standards |
2011 Audit Results |
1. Calls will be answered by the third ring during core business hours (8:30am-5:00pm) |
88% |
2. Calls will not be redirected more than once |
92% |
3. Callers will have the option of speaking to a staff member |
88% |
4. Calls will be returned by the next business day |
69% |
5. The ministry will have standard telephone answering protocols for: |
85% |
- live response greetings |
92% |
- voice mail greetings |
71% |
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